Privacy policy

PRIVACY POLICY

Last updated: 21 August 2026

1. Introduction

This Privacy Policy explains how Lekker Local Prints collects, uses, stores, shares and protects personal information when you visit https://lekkerlocalprints.co.za, place an order, contact us, subscribe to marketing communications or otherwise interact with our business.

Lekker Local Prints is operated by Maarten de Jong, a sole proprietor trading as Lekker Local Prints.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”), the Electronic Communications and Transactions Act 25 of 2002 and other applicable South African law.

By using this website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Responsible Party

The responsible party for personal information processed through this website and business is:

Legal owner: Maarten de Jong

Trading name: Lekker Local Prints

Legal status: Sole proprietorship

Physical address: 6 Etosha Street, Sitari Country Estate, Somerset West, Western Cape, South Africa

Email: hello@lekkerlocalprints.co.za

Telephone and WhatsApp: 082 595 8488

Website: https://lekkerlocalprints.co.za

1. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

Identity information:

• Your full name.
• Your account username, where applicable.
• Your order or customer number.

Contact information:

• Email address.
• Telephone or mobile number.
• Billing address.
• Delivery address.
• Estate, complex, apartment or access details.
• Any delivery instructions you provide.

Order and transaction information:

• Products viewed, selected or purchased.
• Print size and frame selections.
• Order value and payment status.
• Discount or promotional information.
• Order history.
• Returns, refunds, exchanges and complaints.
• Courier and tracking information.

Payment information:

Payments are processed through third-party payment providers such as Payfast.

We do not normally receive or store complete payment-card numbers, banking credentials or payment authentication information. Payment providers may process this information under their own privacy policies and security procedures.

Communication information:

• Emails, WhatsApp messages and contact-form submissions.
• Customer-support enquiries.
• Reviews, feedback and testimonials.
• Photographs supplied for custom-print requests, damaged-order reports or return assessments.
• Any other information you voluntarily provide when communicating with us.

Technical and usage information:

• Internet Protocol address.
• Browser type and version.
• Device type.
• Operating system.
• Website pages visited.
• Referring website or source.
• Approximate location derived from an IP address.
• Date and time of visits.
• Cookie identifiers.
• Cart, checkout and website-interaction information.

Marketing information:

• Newsletter subscription status.
• Marketing preferences.
• Responses to promotional campaigns.
• Engagement with marketing emails or social-media content.

1. How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order.
• When you create or use a customer account.
• When you complete a contact form.
• When you contact us by email, telephone or WhatsApp.
• When you request a return, refund, exchange or replacement.
• When you subscribe to our newsletter or marketing communications.
• When you submit a review, photograph or testimonial.
• Automatically through cookies and similar website technologies.
• From Shopify and other service providers that support our online store.
• From payment providers when they confirm a payment or refund.
• From couriers and delivery providers regarding the status of an order.
• From fraud-prevention, analytics, review or marketing service providers.
• From social-media platforms when you interact with our public profiles, advertisements or content.

1. Why We Process Personal Information

We may process personal information to:

• Operate and maintain our online store.
• Process, prepare and fulfil orders.
• Print, frame, quality check and package products.
• Process payments and confirm transactions.
• Arrange delivery and provide tracking information.
• Communicate about an order or enquiry.
• Respond to customer-service requests.
• Manage returns, refunds, exchanges and damaged-order claims.
• Produce approved custom or personalised artwork.
• Verify customer instructions and delivery details.
• Prevent fraud, misuse and unauthorised transactions.
• Maintain transaction, accounting and tax records.
• Improve our website, products and customer experience.
• Measure website performance and understand customer behaviour.
• Display customer reviews and testimonials where permitted.
• Send marketing communications where you have consented or where otherwise permitted by law.
• Enforce our Terms of Service and other policies.
• Protect our rights, customers, systems and property.
• Comply with legal, regulatory, accounting and reporting obligations.

1. Lawful Processing

We process personal information only where there is an appropriate legal basis or justification, including where:

• The information is required to conclude or perform a contract with you.
• Processing is necessary to fulfil and deliver your order.
• Processing is required to comply with a legal obligation.
• You have provided consent.
• Processing protects a legitimate interest of Lekker Local Prints, the customer or a third party.
• Processing is necessary to establish, exercise or defend a legal right.
• Processing is otherwise permitted or required under applicable South African law.

Where we rely on consent, you may withdraw that consent at any time. Withdrawal will not affect processing that was lawful before consent was withdrawn.

1. Shopify

Our online store is hosted and supported by Shopify.

Shopify may process personal information necessary to provide website hosting, ecommerce, checkout, customer-account, security, fraud-prevention and related services.

Information submitted through our store may be processed using Shopify’s systems and infrastructure, which may be located outside South Africa.

Shopify processes personal information in accordance with its own privacy documentation and contractual obligations.

1. Payment Providers

Payments may be processed by Payfast or another payment provider displayed at checkout.

Payment providers may collect and process:

• Payment-card information.
• Banking or instant electronic funds transfer information.
• Transaction and payment-confirmation details.
• Device and fraud-screening information.
• Identity or verification information where required.

Lekker Local Prints does not control all information collected directly by a payment provider. Customers should review the privacy policy and terms of the applicable payment provider before completing payment.

1. Couriers, Printers, Framers and Fulfilment Providers

We may share information with printers, framers, packaging providers, couriers and fulfilment partners where reasonably necessary to prepare and deliver your order.

This information may include:

• Customer name.
• Delivery address.
• Telephone number.
• Order number.
• Selected product and framing details.
• Delivery instructions.
• Any access information reasonably required to complete delivery.

These providers may use the information only for providing the relevant production, fulfilment or delivery service, subject to their legal and contractual obligations.

1. Other Service Providers

We may use trusted third-party providers for:

• Website hosting and ecommerce.
• Payment processing.
• Courier and delivery services.
• Printing, framing and order fulfilment.
• Email and newsletter distribution.
• Website analytics.
• Advertising and marketing.
• Customer reviews.
• Fraud detection and prevention.
• Data storage and security.
• Customer communication.
• Accounting and professional advice.

We disclose only the information reasonably required for the provider to perform its service.

We do not sell or rent personal information to third parties.

1. WhatsApp, Instagram and Other Social Platforms

If you contact us through WhatsApp, Instagram, Facebook or another social platform, that platform may process your personal information under its own privacy policy.

Information shared through these services may include your:

• Profile name.
• Telephone number.
• Username.
• Profile image.
• Message content.
• Photographs or attachments.
• Interaction history.

Please avoid sending sensitive financial, identity or authentication information through social-media messages or WhatsApp.

1. Marketing Communications

We may send promotional emails or messages if:

• You have expressly subscribed or consented.
• You are an existing customer and the communication is permitted under applicable law.
• The communication relates to products or services reasonably connected to your previous purchase, where legally permitted.

Marketing communications may include:

• New collection announcements.
• Special offers and discounts.
• Product launches.
• Local art and styling inspiration.
• Abandoned-cart reminders.
• Business news.

You may unsubscribe at any time by:

• Using the unsubscribe link in a marketing email.
• Replying with an opt-out request.
• Emailing hello@lekkerlocalprints.co.za.
• Contacting us on 082 595 8488.

We may retain a limited suppression record to ensure that we respect your opt-out request.

Opting out of marketing will not prevent us from sending essential order, payment, delivery, policy or customer-service communications.

1. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate, secure and improve the store.

Cookies may include:

Essential cookies:

These are required for functions such as shopping carts, checkout, account access, security, fraud prevention and remembering privacy choices.

Performance and analytics cookies:

These help us understand how visitors use the website, which pages are popular and whether technical problems occur.

Preference cookies:

These remember selections such as location, language, cart contents or display preferences.

Advertising and marketing cookies:

Where permitted, these may help measure advertising performance, create relevant audiences and display more useful advertisements.

Where consent is legally required, we will request consent before using non-essential cookies.

You may block or delete cookies through your browser settings. Blocking essential cookies may prevent parts of the website, cart or checkout from working correctly.

1. Reviews, Photographs and Customer Content

If you submit a review, testimonial, photograph or other customer content, we may ask for permission to display or use it for:

• Product reviews.
• Website content.
• Social-media posts.
• Advertising and promotional material.
• Customer-service and quality-control purposes.

We will not intentionally publish private order information, delivery addresses, telephone numbers or payment details.

You must ensure that you have permission to share any content that identifies another person.

1. Custom-Print Information

If you request a custom or personalised print, we may process customer-supplied photographs, names, wording, design instructions and other information needed to produce the requested product.

This information will be used to:

• Assess the request.
• Prepare designs or proofs.
• Communicate about revisions.
• Produce the approved artwork.
• Fulfil the order.
• Maintain reasonable records of the transaction.

You must have the necessary authority or permission to provide photographs or personal information relating to another person.

Customer-supplied photographs will not be used for unrelated marketing without appropriate permission.

1. Cross-Border Processing

Some service providers, including ecommerce, cloud-hosting, email, analytics, payment and social-media providers, may process or store personal information outside South Africa.

Where personal information is transferred internationally, we take reasonable steps to ensure that:

• The recipient is subject to a law, agreement or binding corporate rule that provides an adequate level of protection.
• The transfer is necessary to perform a contract with you.
• You have consented to the transfer where consent is required.
• The transfer is otherwise permitted under POPIA.

1. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to:

• Complete and administer orders.
• Provide customer support.
• Process returns, refunds and complaints.
• Maintain accounting, tax and transaction records.
• Comply with legal and regulatory obligations.
• Resolve disputes.
• Prevent fraud.
• Enforce agreements and protect legal rights.

Retention periods may differ depending on the nature of the information and the purpose for which it was collected.

When personal information is no longer reasonably required, we will take reasonable steps to delete, destroy or de-identify it, unless continued retention is permitted or required by law.

1. Information Security

We use reasonable technical, administrative and organisational safeguards to protect personal information against:

• Loss.
• Unauthorised access.
• Unlawful processing.
• Accidental destruction.
• Alteration.
• Misuse.
• Disclosure.

These measures may include access controls, passwords, secure ecommerce systems, restricted access, reputable service providers and appropriate data-handling procedures.

No internet transmission or storage system can be guaranteed to be completely secure. Customers should protect their account passwords, devices and payment information.

1. Security Compromises

If we have reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, we will investigate and notify the Information Regulator and affected individuals where required by POPIA.

Any notification may include:

• The nature of the incident.
• Possible consequences.
• Steps taken or planned.
• Measures the affected person may take.
• Contact information for further assistance.

1. Accuracy of Information

We take reasonable steps to ensure that personal information is complete, accurate and not misleading.

You are responsible for providing accurate order, payment, contact and delivery information.

Please contact us promptly if your information changes or if you believe information held by us is incorrect.

1. Your Rights

Subject to applicable law, you may have the right to:

• Ask whether we hold personal information about you.
• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion or destruction of information that we are no longer authorised to retain.
• Object to certain processing on reasonable grounds.
• Object to direct marketing.
• Withdraw consent where processing depends on consent.
• Request information about third parties that have received your information.
• Lodge a complaint with the Information Regulator.
• Institute civil proceedings where permitted by law.

We may need to verify your identity before responding to a request. This protects personal information from unauthorised access.

Some requests may be refused or limited where continued processing or retention is required or permitted by law.

1. Exercising Your Rights

To exercise a privacy right, contact:

Email: hello@lekkerlocalprints.co.za

Telephone or WhatsApp: 082 595 8488

Please provide sufficient information to identify yourself and explain your request.

Do not send passwords, payment-card numbers, banking credentials or one-time passwords.

We will respond within a reasonable period and in accordance with applicable law.

1. Children’s Information

Our website and products are intended for customers who are legally capable of entering into a purchase agreement.

We do not knowingly collect personal information directly from a child without the consent or involvement of a competent person where required by law.

If you believe that a child has provided personal information without appropriate permission, contact us so that we can investigate and take reasonable action.

1. Third-Party Websites

Our website may contain links to third-party websites, services or social-media platforms.

Lekker Local Prints is not responsible for the privacy, security or content practices of independent third parties. Please review the privacy policies of those services before providing personal information.

1. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to:

• Our business.
• Our website.
• The services we use.
• Legal or regulatory requirements.
• Our information-processing practices.

The latest version will be published on this page with an updated revision date.

Material changes may also be communicated through the website or another appropriate method.

1. Information Regulator

If you believe that your personal information has been processed unlawfully, please contact us first so that we can attempt to resolve your concern.

You also have the right to lodge a complaint with the Information Regulator of South Africa.

Information Regulator South Africa

Website: https://inforegulator.org.za

General enquiries: enquiries@inforegulator.org.za

POPIA complaints: POPIAComplaints@inforegulator.org.za

Telephone: 010 023 5200

Toll-free telephone: 0800 017 160

Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191, South Africa

1. Contact Us

For privacy questions, requests or complaints, contact:

Lekker Local Prints

Legal owner, responsible party and Information Officer: Maarten de Jong

Legal status: Sole proprietorship

Email: hello@lekkerlocalprints.co.za

Telephone or WhatsApp: 082 595 8488

Physical address: 6 Etosha Street, Sitari Country Estate, Somerset West, Western Cape, South Africa

Website: https://lekkerlocalprints.co.za