Refund policy

RETURNS, REFUNDS AND EXCHANGES POLICY

Last updated: 21 August 2026

At Lekker Local Prints, every order is carefully printed, framed, quality checked and packed before dispatch. We want you to be happy with your purchase and offer a 30-day return period, subject to the conditions below.

Nothing in this policy limits any rights or remedies available to customers under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 or any other applicable South African law.

  1. 30-Day Returns

You may request a return within 30 calendar days after receiving your order.

To qualify for a change-of-mind return, the product must:

• Be unused, undamaged and in its original condition.
• Not have been hung, mounted, altered or modified.
• Include all original components and accessories.
• Be returned in its original protective packaging, where reasonably possible.
• Be accompanied by the order number or other proof of purchase.
• Not be a personalised, bespoke or custom-made product.

Lekker Local Prints reserves the right to refuse a change-of-mind return where the product has been used, damaged, altered, inadequately packaged or returned in a condition that prevents it from being resold.

This does not affect a customer’s legal rights regarding defective, damaged, unsafe or incorrectly supplied products.

  1. Starting a Return

Before returning an order, please contact us using one of the following methods:

Email: hello@lekkerlocalprints.co.za
Telephone or WhatsApp: 082 595 8488

Please provide:

• Your full name.
• Your order number.
• The product you wish to return.
• The reason for the return.
• Photographs of the product and packaging, where relevant.

If the return is accepted, we will provide return instructions.

Products returned without contacting us first may be refused or may experience processing delays.

  1. Return Address

Approved returns must be sent to:

Lekker Local Prints
6 Etosha Street
Sitari Country Estate
Somerset West
Western Cape
South Africa

Please do not deliver or courier a return without receiving approval and return instructions from Lekker Local Prints. Access to Sitari Country Estate may need to be arranged in advance.

  1. Return Shipping Costs

For an approved change-of-mind return, the customer is responsible for:

• Arranging the return courier.
• Paying the return-delivery cost.
• Packaging the product securely.
• Ensuring the product reaches us without damage.

We strongly recommend using a reputable courier service that provides tracking and proof of delivery.

Lekker Local Prints is not responsible for loss or damage occurring during a customer-arranged return shipment.

If the return is required because the product is defective, damaged during delivery, incorrectly supplied or materially different from its description, Lekker Local Prints will bear the reasonable return or collection cost where required by applicable law.

  1. Damaged Orders

Please inspect your order as soon as reasonably possible after delivery.

If your print or frame arrives damaged, please contact us promptly. Where reasonably possible, please notify us within 48 hours of delivery so that we can investigate the matter with the courier.

Please provide:

• Your order number.
• A description of the damage.
• Clear photographs of the damaged product.
• Photographs of the internal protective packaging.
• Photographs of the external courier packaging.
• A photograph of the courier label.

Please retain the product and all packaging until we have completed our assessment.

Depending on the circumstances and applicable law, we may arrange a repair, replacement, collection or refund.

A request for photographs or prompt notification assists us with the courier claim process and does not remove or limit any statutory rights you may have.

  1. Defective Products

Products are covered by the statutory protections provided under applicable South African consumer law.

If a product is defective, unsafe, not reasonably durable, not suitable for its ordinary purpose or materially different from its description, please contact us with your order information and photographs of the issue.

The product may need to be inspected to determine the nature and cause of the problem.

Where required by law, an eligible customer may be entitled to an appropriate repair, replacement or refund. Lekker Local Prints will not charge the customer for the reasonable cost of collecting or returning a product confirmed to be defective.

This protection does not apply where damage was caused by:

• Incorrect handling or installation.
• Accidental damage after delivery.
• Exposure to water, excessive moisture, heat or direct sunlight.
• Normal wear and tear.
• Alteration, modification or attempted repair.
• Failure to follow reasonable care instructions.

  1. Incorrect Products

If you receive the wrong artwork, size, frame style or quantity, contact us promptly at hello@lekkerlocalprints.co.za or on 082 595 8488.

Please provide your order number and photographs of the product received.

Once confirmed, we will arrange the appropriate collection, replacement or refund at no additional cost to you.

  1. Custom and Personalised Products

Personalised prints, bespoke commissions and products created specifically according to a customer’s individual instructions are not eligible for change-of-mind returns or exchanges.

This includes products featuring customer-supplied names, wording, photographs, colours, designs or other customised specifications.

Custom or personalised products remain eligible for a remedy if they are defective, damaged, incorrectly produced or materially different from the specifications agreed to by Lekker Local Prints.

  1. Natural and Display Variations

Please note that:

• Colours may appear slightly different depending on screen settings, lighting and display calibration.
• Natural wooden frames may contain variations in grain, tone, texture and appearance.
• Product mockups are intended to demonstrate styling and may not show exact scale in every room.
• Minor variations may occur between printing, paper and framing batches.

Reasonable variations of this nature are not normally considered defects, provided the product remains consistent with its description and agreed specifications.

  1. Sale and Promotional Products

Products purchased during a promotion remain eligible for the statutory protections applicable to defective, damaged or incorrectly supplied goods.

Change-of-mind returns on clearance or final-sale products may be refused where this restriction was clearly disclosed before purchase and where permitted by law.

If a promotional or bundle purchase is partially returned, the refund may be recalculated to account for the promotional conditions that applied to the original order.

  1. Exchanges

If you would like a different artwork, size or frame style, please contact us to request a return.

The original product must meet the return conditions in this policy.

Unless otherwise agreed, the quickest way to obtain a different product is to return the original order and place a new order after the return has been accepted.

Any price difference and additional delivery charge will be payable by the customer unless the exchange is required because of an error by Lekker Local Prints.

  1. Refunds

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will normally be processed to the original payment method within 10 business days.

Your bank or payment provider may require additional time to reflect the refund in your account.

For an approved change-of-mind return:

• Original delivery charges are not refundable unless required by law.
• Return-courier charges are the customer’s responsibility.
• Any damage caused by inadequate return packaging may affect the refund.
• The refund may be adjusted where a returned item changes the customer’s eligibility for a bundle or multi-buy discount.

If more than 15 business days have passed since we confirmed that your refund was processed, contact us at hello@lekkerlocalprints.co.za.

  1. Order Cancellations

Contact us as soon as possible if you need to cancel or amend an order.

We cannot guarantee that an order can be cancelled or changed after printing, framing, packing or dispatch has started.

Any cancellation restriction remains subject to the cooling-off rights and other consumer protections provided by applicable South African law.

  1. Contact Us

For returns, exchanges, damaged-order reports or refund enquiries, contact:

Lekker Local Prints

Email: hello@lekkerlocalprints.co.za
Telephone or WhatsApp: 082 595 8488
Return address: 6 Etosha Street, Sitari Country Estate, Somerset West, Western Cape, South Africa
Website: https://lekkerlocalprints.co.za