Shipping Policy

Last updated: 21 August 2026

1. Where we deliver

Lekker Local Prints delivers to physical addresses throughout South Africa.

Delivery availability may depend on whether a courier can safely and reasonably access the supplied address. We do not deliver to PO boxes.

International delivery is not currently available unless an international shipping option is specifically offered at checkout.

2. Shipping costs

Standard nationwide shipping is free for orders with a product subtotal of R1,999 or more, calculated after discounts have been applied.

For orders below R1,999, the applicable delivery charge will be displayed at checkout before payment is completed.

Any exceptional delivery charge for a remote or difficult-to-access location will be disclosed before the order is dispatched. We will not add an undisclosed delivery charge after checkout without your agreement.

Free shipping applies to standard delivery only and does not include any special, express or customer-arranged delivery service.

3. Processing and production

Many Lekker Local Prints products are printed, framed, quality checked and packed after an order is placed.

Processing time may vary depending on:

• The selected print size.

• Whether the artwork is ordered framed or unframed.

• Current production volumes.

• Product availability.

• Public holidays and seasonal demand.

The applicable production or delivery estimate will be displayed on the product page, shown at checkout or communicated in your order confirmation.

Business days exclude Saturdays, Sundays and South African public holidays.

4. Delivery timeframes

Delivery estimates begin once an order has completed production and has been handed to the courier.

Courier delivery times vary depending on the destination, service availability and whether the address is located in a main centre, regional area or remote area.

Any estimated delivery date is provided in good faith. It is not a guaranteed appointment unless we have expressly agreed to a specific delivery date in writing.

If no specific delivery date has been agreed, we will deliver your order within a reasonable period as required by applicable South African consumer law.

5. Order tracking

Where tracking is available, you will receive a dispatch notification containing your tracking information once the courier has collected your order.

Tracking information may take several hours to update after collection.

If you have not received tracking information or your tracking has not updated for an extended period, contact us at hello@lekkerlocalprints.co.za.

6. Delivery addresses

You are responsible for supplying a complete and accurate delivery address, including:

• Street name and number.

• Complex, estate or building details.

• Suburb and city.

• Province and postal code.

• Recipient’s name and contact number.

• Any access instructions reasonably required by the courier.

Please check these details carefully before completing checkout.

If you notice an address error, contact us immediately. We cannot guarantee that an address can be changed after production or dispatch has begun.

Lekker Local Prints is not responsible for delays caused by incorrect, incomplete or inaccessible delivery information supplied by the customer.

7. Estates, complexes and controlled-access addresses

If delivery is to an estate, office building, apartment complex or other controlled-access location, you are responsible for ensuring that the courier can gain access.

Please provide gate codes, unit numbers, reception instructions and any other relevant delivery information when placing your order.

The courier may contact you using the telephone number provided at checkout.

8. Missed and unsuccessful deliveries

Please ensure that someone is available to receive the parcel at the delivery address.

If delivery is unsuccessful because:

• Nobody is available to accept the parcel.

• The address is incorrect or incomplete.

• Access to the premises is denied.

• The courier cannot contact the recipient.

the courier may attempt redelivery or return the parcel to us.

Where a further delivery charge arises because of information or circumstances within the customer’s control, we may require payment of the reasonable redelivery cost before sending the order again.

9. Split shipments

We may occasionally send products from the same order in separate parcels.

If we choose to split an order, you will not be charged additional standard delivery fees unless an alternative arrangement has been agreed with you.

Separate parcels may have different tracking numbers and may arrive on different days.

10. Packaging and risk

Every order is quality checked and packed using protective materials appropriate for the product, which may include corner protection, glass protection, bubble wrap and reinforced outer packaging.

Lekker Local Prints remains responsible for the risk of loss or damage until the order has been delivered to you or a person authorised to accept delivery on your behalf, as required by applicable law.

11. Damaged parcels

Please inspect your parcel and its contents as soon as reasonably possible after delivery.

If your print or frame arrives damaged, contact us promptly at hello@lekkerlocalprints.co.za with:

• Your order number.

• A description of the damage.

• Clear photographs of the damaged product.

• Photographs of the internal packaging.

• Photographs of the external courier packaging and shipping label.

Please retain the product and all packaging until we have assessed the claim.

Depending on the circumstances and applicable law, we may arrange a replacement, repair, collection or refund.

Requesting photographs helps us assess the damage and submit a courier claim. It does not limit any statutory rights you may have.

12. Lost parcels

If tracking shows no movement for an unreasonable period, or a parcel appears to be lost, contact us so that we can investigate with the courier.

A courier investigation may be required before an order is classified as lost.

If the parcel is confirmed as lost before delivery, we will provide an appropriate replacement or refund, subject to applicable consumer law.

13. Delays outside our control

Delivery may be delayed by circumstances outside our reasonable control, including:

• Severe weather.

• Road closures.

• Courier network disruptions.

• Load shedding or power interruptions.

• Public holidays.

• Strikes or industrial action.

• Civil unrest.

• Natural disasters.

• Government restrictions.

• Unexpected production or material shortages.

We will take reasonable steps to communicate a material delay and arrange a revised delivery timeframe.

If we cannot deliver within the agreed period and no acceptable alternative arrangement can be reached, you may have the right to cancel the affected order and receive a refund in accordance with applicable South African law.

14. Customer-arranged couriers

If you independently arrange for a courier to collect an order, responsibility and risk may pass in accordance with the arrangement made with that courier and applicable law.

Any customer-arranged collection must be approved by Lekker Local Prints in advance.

15. Contact us

For delivery assistance, tracking enquiries or damaged-parcel reports, contact:

Lekker Local Prints
Email: hello@lekkerlocalprints.co.za
Telephone or WhatsApp: 082 595 8488
Website: https://lekkerlocalprints.co.za